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About
Dudleys Online Stationers: Frequently asked questions
How can I contact Dudleys Online?
How do I get my Pick a Box item?
What if an item I want is out of stock?
I can't find what I'm looking for!
How do I find out about Dudleys promotional offers?
Can I get discount instead of a free gift?
Should I pay by Credit Card or Credit Account?
How do I search for a specific product?
Can I get environmentally friendly office supplies from Dudleys Online?
How can I contact Dudleys Online Office Supplies?
Just send us an email at support@dudleysonline.co.uk or speak to us via our online chat service (found on our homepage). Our team will get back to you quickly and will do our very best to help.
If you would like a free audit on your current commercial stationery expenditure please email sales@dudleysonline.co.uk
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How do I get my Pick a box item?
When you complete your order, as a small thank you we invite to to play our 'pick a box' game. Just select a box and the prize will appear.
Write down the promotion code and then you can claim this product for free when you place your next order with Dudleys Online.
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What if a stationery item I want is out of stock?
If you require a product and we don’t currently have it in stock, simply email support@dudleysonline.co.uk and we will find it for you. Via our network of global office product suppliers we have access to a huge range of specialist stationery items from unusual printing supplies to writing and catering.
Please bear in mind delivery may take a little longer on specialist items though there is no extra charge for this.
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How do I cancel an order?
Once an order is placed you can email support@dudleysonline.co.uk and we can do our best resolve any concerns or to cancel the order as you wish. If the goods have already been dispatched you can simply follow our easy returns policy and receive a credit with Dudleys Online.
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I can’t find the office supplies I am looking for!
Dudleys Online stock a very wide range of office supplies, furniture and stationery. If you cannot find what you are looking for via our search facility just drop an email to sales@dudleysonline.co.uk and one of our team will be happy to help you find the products you need. We are an experienced stationer and will do our best to help.
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How do I register?
Once you have filled your basket click ‘Log In’ or Check Out’. This appears both on the homepage and as you fill your basket. You will then be presented with the option to sign-up and pay by Credit Card or by Credit Account. We offer an additional 5% discount for Credit Card customers but also offer 30 days interest free credit on for account customers on all office supplies.
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How do I find out about Dudleys stationery and promotional offers?
At Dudleys Online we do great promotions and offers all the time. They often go very quickly. To ensure you do not miss out you can either sign up for our instant SMS service or our Promotional Newsletter which contains our best deals. By the way don’t worry, we do not pass on email addresses or phone numbers to any third party, nor will we bombard you with correspondence.
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Can I get discount instead of a free gift?
Yes no problem. While many customers appreciate our deals and offers, we will always match the promotion value with a discount of equal value on your stationery order. Just contact sales@dudleysonline.co.uk and we will be happy to help.
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Should I pay by credit card or credit account?
At Dudleys Online we are happy to offer both options as standard so it is up to you. Our credit account gives you 30 days (interest free) in which to settle your balance. You will need to apply to gain a credit account and you will not be able to place an on-credit order until this is complete. Credit applications can take up to 48hrs to approve. Click here for more information.
If you pay immediately by credit card we are happy to offer an immediate 5% discount on your whole office supplies order. Click here for more details
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How do I search for a specific stationery product?
Using the search bar on the front page type the product description e.g. C4 size envelope and the products we have will be displayed. If you are searching for something very specific just email sales@dudleysonline.co.uk and our team of stationers will get back to you immediately.
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Do you stock premium office supplies brands?
Yes, we have a range that is extensive. We stock everything from Samsung HP Energizer Avery Bic Five Star and Canon. Just use the search bar on the homepage for the office product you need. If you cannot find the brand you require contact us at sales@dudleysonline.co.uk and we will get it for you.
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Can I get environmentally friendly office supplies from Dudleys Online?
Yes absolutely. We care about the environment and sell eco-friendly envelopes paper A4 A5 A2 janitorial goods and recycled toner cartridges. Our range of green office products is extensive and we continue adding to it all the time. We also sell fair trade tea, coffee, chocolate and many other fair trade products.
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Additionally, green products can be found in the following office supplies categories:
